Hotel Chicago West Loop, SureStay Collection by Best Western | Hotel in Chicago

8.2 (1026 Reviews) |  1 Bathroom
Near West Side Hotel | Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel in Near West Side, Chicago

Hotel with a 24-hour fitness center, 9-minute walk to United Center
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.


Recreational amenities at the hotel include a 24-hour fitness center.

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Amenities

Air Conditioner
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: 2:00 am contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 50 per pet, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 25 lbs per pet) pets allowed for an extra charge of usd 50 per pet, per stay service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 60612 safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Inderpal
Sep 30, 2025 10:57:34 PM
Review Score:   4
Summary: the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
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