Hotel Chicago West Loop, SureStay Collection by Best Western | Hotel in Chicago
Hotel
8.2
(1026 Reviews) |
1 Bathroom
Available rates:
Hotel in Near West Side, Chicago
Hotel with a 24-hour fitness center, 9-minute walk to United Center Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk. Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
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Amenities
Air Conditioner
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 4:00 pm; check-in end time: 2:00 am contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 50 per pet, per stay service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 25 lbs per pet) pets allowed for an extra charge of usd 50 per pet, per stay service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges property registration number 60612 safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted
Reviews
Inderpal
Sep 30, 2025 10:57:34 PM
Review Score:
4
Summary: the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
See All Reviews
Reviews
Inderpal
Sep 30, 2025 10:57:34 PM
Review Score:
4
Summary: the staff is great and the check in was fine but the hotel is NOT clean the sheets the duvet cover (had a large brownish/redish spot) it just felt gross! One of the bath towels had black streaks not sure from what the shower was semi clean (hair debris) we were not in chicago for fun(dealing with family emergency) so we just didnt say anything. But for the price we paid for each night at this hotel, never again would we stay here
Laura
Sep 22, 2025 10:36:06 PM
Review Score:
8
Summary: The room was nice but I normally don't spend that kind of money on a room. The parking garage next door takes a physical card or cash. I parked a few days overnight and that was little over $100.there was a safe which was nice if I needed it. Everything was clean. The microwave has a child lock on it and I overcooked my food trying to get the microwave open. Called the front desk and they sent someone right away and it took him 2 minutes to realize there was a lock. I wish I had more food to hear up but was worried the microwave would eat food again.
Shaun
Sep 22, 2025 09:11:58 PM
Review Score:
10
Summary: Make sure you get here before the night lady takes over the desk because she had no idea what she was doing and fought with like everyone checking in and ignored their reservations and couldn’t find it
Amanda
Sep 19, 2025 11:12:49 AM
Review Score:
8
Summary: Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small.
Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
Sydney
Sep 18, 2025 10:55:38 PM
Review Score:
10
Summary: Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
Brad
Sep 15, 2025 06:07:41 PM
Review Score:
8
Summary: Hotel and room were clean. Staff was helpful and friendly.
Chelsie
Sep 11, 2025 01:00:28 AM
Review Score:
6
Summary: The service was great! The room was very nice and clean. The bed and the pillows were not comfortable.
Melissa
Sep 10, 2025 07:09:40 AM
Review Score:
6
Summary: We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour.
We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.)
The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience.
(And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)
Aug 26, 2025 10:59:09 PM
Review Score:
10
Summary: The room was very nice and comfortable, all the staff we interacted with were very nice and helpful!
Jonathan
Aug 21, 2025 01:28:38 AM
Review Score:
10
Summary: Staff was friendly and helpful. Perfect walking distance to the United Center