Aloft by Marriott London Excel | Hotel in London

| 9.0 (1005 Reviews) |  1 Bathroom
Custom House Hotel | Aloft by Marriott London Excel

Hotel in Custom House, London

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Housekeeping is available on request.
Aloft by Marriott London Excel offers 252 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Show more

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Shower
  • Eco-friendly toiletries
  • Rainfall showerhead
  • Private bathroom
Bedroom
  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)
  • Bulk dispenser for toiletries
  • Individually furnished
  • Water-efficient toilets only
  • Desk chair
  • Iron/ironing board
  • Soundproofing
  • Energy-saving switches
  • Water-efficient showers only
  • Eco-friendly cleaning products provided
  • Desk
  • LED light bulbs
  • Laptop-friendly workspace
  • Electrical adapters/chargers
  • Connecting rooms available
  • Recycling
  • Safe
  • Phone
Breakfast
  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 17.50 for adults and GBP 8.75 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea maker
  • Refrigerator
  • Free bottled water
Parking
  • Wheelchair-accessible parking and van parking available
  • Self parking on site (GBP 20 per day)
Accessibility
  • Elevator door width (inches): 43
  • Wheelchair-accessible van parking
  • Toilet grab bar height (inches): 26
  • Assistive listening devices available
  • Wheelchair-accessible parking
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Grab bar near toilet
  • Wheelchair-accessible pool
  • Low-height view port in door
  • Wheelchair-accessible path to elevator
  • 1 on-site accessible parking spaces
  • Lever door handles
  • Visual fire alarm
  • Height-adjustable showerhead
  • Elevator
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Low-height door lock
Activities
  • Indoor pool
  • Steam room
  • Sauna
  • Bike parking
  • Fitness center
Entertainment
  • 42-inch flat-screen TV
General
  • Business center
  • Computer station
  • Conference space
  • Front-desk safe
  • Banquet hall
  • Free newspapers in lobby
  • Elevator
  • English
  • Comprehensive recycling policy
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers
  • Vegan dining options
  • Rooftop garden
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Local artist showcase
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian dining options
Guest Services
  • Soundproofed rooms
  • Indoor pool
  • Rollaway/extra beds (surcharge)
  • Laundry facilities
  • Refrigerator
  • Laundry facilities
  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Multilingual staff
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Outdoors
  • Garden
  • Terrace

Policies

Check-in
Check-in time starts at 3:00 pm express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are available for gbp 35.00 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately gbp 17.50 for adults and gbp 8.75 for children self parking fee: gbp 20 per day late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 35.00 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 40 lbs per pet) food and water bowls are available pets stay free restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. this property accepts credit cards, debit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Arnaud
May 18, 2026 03:08:09 AM
Review Score:   6
Summary: Location of the hotel is easy to reach and the hotel is well kept. Ideal if you are attending Excel or you fancy a Uber boat ride. The room is well laid out with a large TV but beds are hard and we didn't sleep well. We felt having 2 tea bags and 1 can of water for 4 was underwhelming. Cleanliness was just about ok in the room and the water pressure was poor. Overall the stay could have been easily better with a little care.
See All Reviews

Room Arrangement

Room Info Facilities
aloft, Room, 1 King Bed
Room Size: 333 square feet m2
1 King Bed
aloft, Room, 1 King Bed

General

Square meters - 31, Number of bedrooms - 1, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Family Room, 2 Double Beds
Room Size: 334 square feet m2
2 Double Beds
Family Room, 2 Double Beds

General

Square meters - 31, Ping - 9, Number of bedrooms - 1, Wardrobe or closet, Square feet - 334, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Executive Suite, 1 Bedroom
Room Size: 549 square feet m2
2 King Bed and Double Sofa Bed
Executive Suite, 1 Bedroom

General

Dining table, Square meters - 51, Ping - 15, Square feet - 549, Number of bedrooms - 1, Wardrobe or closet, Separate sitting area, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
aloft, Room, 2 Twin Beds
Room Size: 333 square feet m2
2 Twin Beds
aloft, Room, 2 Twin Beds

General

Square meters - 31, Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Ping - 9.36, Square feet - 333, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Urban, Room, 1 King Bed
Room Size: 333 square feet m2
1 King Bed
Urban, Room, 1 King Bed

General

Square meters - 31, Number of bedrooms - 1, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

Yes, this Custom House hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $119 per night with includes Pool, Business Services, Restaurant, Kitchen, Parking, Balcony/Terrace, Bar, Child Friendly, Laundry, Accessibility, Security/Safety, Bedding/Linens, Wellness Facilities, Guest Services, Breakfast, Internet, TV, Wheelchair Accessible, Spa, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD119
You will be redirected to  
Hot Deal - It has been viewed 72 times today
Not the right fit? Check out our other properties in Custom House
Aloft by Marriott London Excel From US $230
         

|
8.5 (4710 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Aloft by Marriott London Excel From US $119
         

|
9.0 (1005 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pool
Holiday Inn Express London - ExCel by IHG From US $184
         

|
8.4 (4671 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Designated Smoking Area
Moxy London Excel From US $105
         

|
8.8 (1000 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • TV
Moxy London Excel From US $108
         

|
8.4 (3164 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
DoubleTree by Hilton Hotel London ExCel From US $118
         

|
8.6 (1008 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Designated Smoking Area
DoubleTree By Hilton London Excel From US $162
         

|
8.3 (5343 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Holiday Inn Express London - ExCeL by IHG From US $107
         

|
8.6 (1004 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • TV
Hampton By Hilton London Excel From US $196
         

|
8.3 (4969 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Hampton by Hilton London Excel From US $112
         

|
8.6 (1001 Reviews)
Hotel
  • Air Conditioner
  • Parking
  • Pet Friendly
Prince Regent Hotel Excel London From US $202
         

8.0 (1739 Reviews)
Hotel
  • Parking
  • Designated Smoking Area
  • TV
Fox Connaught From US $126
         

|
8.2 (680 Reviews)
Hotel
  • Parking
  • TV
  • Balcony/Terrace
Fox Connaught London ExCel From US $100
         

7.6 (966 Reviews)
Hotel
  • Parking
  • Designated Smoking Area
  • View
Premier Inn London Docklands - Excel From US $84
         

|
6.6 (19 Reviews)
Hotel
  • Parking
  • Wheelchair Accessible
  • Accessibility