Is this Melia Madrid Serrano pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Melia Madrid Serrano?

Check-in time for Melia Madrid Serrano starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Melia Madrid Serrano have a swimming pool?

Yes, this Melia Madrid Serrano has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Melia Madrid Serrano?

Best-rates for the Melia Madrid Serrano starts from $236 per night with includes Guest Services, Breakfast, Pool, Wheelchair Accessible, Oceanfront, Security/Safety, Internet, Kitchen, TV, Transportation/Shuttle, Sports/Activities, Wellness Facilities, Bar, Child Friendly, Laundry, Air Conditioner, View, Business Services, Bedding/Linens, Fireplace/Heating, Restaurant, Entertainment, Parking, Ocean View, Balcony/Terrace, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Melia Madrid Serrano a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Melia Madrid Serrano wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Melia Madrid Serrano is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Melia Madrid Serrano?

Based on the information reported by the owner or manager, the Melia Madrid Serrano indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Melia Madrid Serrano?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Melia Madrid Serrano | Hotel in Madrid

| 8.6 (3090 Reviews) | 18 Bathrooms 61 Guests

Hotel in Castellana, Madrid

Set in a privileged location in Madrid’s Salamanca district, set next to the well known Calle Serrano Street and 1.2 mi from the Bernabeu Stadium. Its comfortable, air-conditioned in the summer season rooms at the Melia Madrid Serrano feature modern décor and include flat-screen satellite TV, pillow menu and WiFi, along with private bathroom and premium toiletries. The hotel also dedicates some of its areas to The Level exclusive rooms and services, where The Level guests have private access to The Level Lounge with a private terrace on the 7th floor. Guests can enjoy premium drinks, snacks and tapas in an elegant and relaxed atmosphere. There is also a private lounge and a working area with internet access. Other services for The Level guests include private check-in and check-out service, private buffet breakfast, pillow menu, Nespresso space and superior bathroom amenities and toiletries. A varied buffet breakfast is available every morning. The Arado Restaurant is a new modern outlet, all-day dinning concept, offering opened kitchen from 11 am to 1 am. The restaurant offers a mix of flavors and kitchen with local and high quality produce. Other facilities available at Melia Madrid Serrano include a fully-equipped gym and 11 meeting rooms with capacity for 300 people. There is paid public parking available with direct access to the hotel. The hotel has many metro stations nearby. It is well connected with the city center, which is a 10-minute metro ride away via Rubén Darío Metro Station, 656 feet away. It also has easy access to the A-2 and M-30 Motorway.

Melia Madrid Serrano is located in Madrid.

This 450 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, Transportation/Shuttle, Sports/Activities, and several others. This is a 4 star rated property and has over 3090 reviews with the average score of 8.6 . Coming to Madrid and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 450 Bedrooms Hotel if you want to learn more about this place in Madrid. These details are authentic, as they are provided by our partner, booking.com.

This Melia Madrid Serrano in Madrid is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Melia Madrid Serrano”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Breakfast

Fruit

Special diet meals (on request)

Restaurant

Coffee house on site

Snack bar

Wine/Champagne

Breakfast in the room

Parking

Parking on site

Private Parking

Parking

Parking garage

Accessibility

Toilet with grab rails

Wheelchair accessible

Lowered sink

Activities

Solarium

Public Bath

Fitness

Fitness center

General

Elevator

Wifi in all areas

Smoke-free property

Family rooms

Soundproof rooms

Safe

Heating

Air conditioning

Facilities for disabled guests

Non-smoking rooms

Guest Services

Airport shuttle

Shuttle service (additional charge)

Baggage storage

Car rental

Airport shuttle (additional charge)

Concierge

Shared lounge/TV area

Ironing service

Tour desk

Fax/Photocopying

Daily housekeeping

Currency exchange

Laundry

Babysitting/Child services

Express check-in/out

24-hour front desk

Suit press

Room service

Dry cleaning

Grocery deliveries

Shuttle service

Packed lunches

Meeting/Banquet facilities

Internet

Free Wifi

Internet

Wifi

Outdoors

Outdoor furniture

Sun deck

Outdoor pool (seasonal)

Picnic area

Terrace

Outdoor pool

Security/Safety

Key access

Smoke alarms

CCTV outside property

Fire extinguishers

Key card access

CCTV in common areas

24-hour security

Spa

Beach chairs/Loungers

Rooftop pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Special conditions

Payment Policy

Credit card required

Pet Policy

Pets are not allowed

All cots are subject to availability, please note, when booking more than 9 rooms, different policies and additional supplements may apply, please note that guests must present the credit card used to make the reservation on arrival, the hotel has air conditioning or heating depending on the season.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.13

Location:

9.23

Staff:

9.03

Facilities:

8.8

Comfort:

8.98

Cleanliness:

8.96

Matthew

Nov 24, 2025 08:00:00 AM

Review Score: 8

Portugal

Reviewer Type: Solo Traveller

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Standard Double or Twin Room Room Type: Twin/Double Room Size: 22 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, Inner courtyard view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Roll-in shower, Raised toilet, Accessible by elevator
Premium Double or Twin Room Room Type: Twin/Double Room Size: 25 m² 1 Twin bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, Inner courtyard view, Garden view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
The Level Room Room Type: Double Room Size: 26 m² 1 Full bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, Garden view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Wardrobe or closet Accessibility Raised toilet, Upper floors accessible by elevator, Accessible by elevator Room Amenities Clothes rack, Socket near the bed Exclusive services Free newspapers and magazines in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Free gym access
The Level Premium Room Room Type: Double Room Size: 32 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet Living Area Sofa View View, Inner courtyard view, Garden view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Wardrobe or closet Accessibility Raised toilet, Upper floors accessible by elevator, Accessible by elevator Room Amenities Sofa bed, Clothes rack, Socket near the bed Exclusive services Free newspapers and magazines in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Free gym access
Grand Premium The Level with Bathtub Room Type: Double Room Size: 32 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Living Area Sitting area View View, Inner courtyard view, Garden view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Supreme Double Room Room Type: Double Room Size: 25 m² 2 Twin bed(s) Bed 1 Full bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, City view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Triple Room Room Type: Triple Room Size: 26 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet Living Area Sofa View View, Inner courtyard view, Garden view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Sofa bed, Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Connecting Premium Room Room Type: Double Room Size: 50 m² 2 Twin bed(s) Bed 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV View View, Inner courtyard view, Garden view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Junior Suite The Level Room Type: Double Room Size: 40 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Living Area Sofa, Sitting area Internet Wireless internet Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Wardrobe or closet Accessibility Raised toilet, Upper floors accessible by elevator, Accessible by elevator Room Amenities Sofa bed, Clothes rack, Socket near the bed Exclusive services Free newspapers and magazines in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Free gym access
Family Room Room Type: Family Room Size: 28 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet Living Area Sofa View View, Inner courtyard view Kitchen Electric kettle Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Grand Premium The Level with Bathtub (2 Adults + 2 Children) Room Type: Double Room Size: 40 m² 1 Sofa bed Bed 1 Queen bed(s) Bed 2 Twin bed(s) Bed 1 Sofa bed Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Living Area Sitting area View View, Inner courtyard view, Garden view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Melia Room Patio Garden View Room Type: Double Room Size: 22 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, Flat-screen TV, TV, Cable channels, Telephone Internet Wireless internet View View, Garden view Kitchen Electric kettle Bedroom Linens, Childrens' cribs, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Melia Room Exterior View Room Type: Double Room Size: 22 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, Flat-screen TV, TV, Cable channels, Telephone Internet Wireless internet View View, City view Kitchen Electric kettle Bedroom Linens, Childrens' cribs, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Premium The Level Room with Bathtub Room Type: Double Room Size: 32 m² 1 Twin bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, Inner courtyard view, Garden view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Childrens' cribs, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Suite The Level Room Type: Double Room Size: 50 m² 1 Twin bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Living Area Sitting area Internet Wireless internet View View, Inner courtyard view, Garden view Kitchen Electric kettle Services Executive lounge access Bedroom Linens, Childrens' cribs, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Supreme Comunicated Room Type: Double Room Size: 46 m² 1 Twin bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Shampoo, Free toiletries, Private bathroom, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet View View, Inner courtyard view, Garden view Kitchen Electric kettle Bedroom Linens, Childrens' cribs, Wardrobe or closet Room Amenities Clothes rack, Socket near the bed Accessibility Raised toilet, Accessible by elevator
Melia The Level Communicated Room Type: Double Room Size: 46 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Internet Wireless internet Living Area Sofa View View, Inner courtyard view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Childrens' cribs, Wardrobe or closet Accessibility Raised toilet, Upper floors accessible by elevator, Accessible by elevator Room Amenities Sofa bed, Clothes rack, Socket near the bed Exclusive services Free newspapers and magazines in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Free gym access
Grand Premium The Level Communicated Room Type: Double Room Size: 60 m² 1 Queen bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Minibar Bathroom Hairdryer, Bathrobe, Slippers, Free toiletries, Private bathroom, Shampoo, Toilet paper, Towels, Shower, Conditioner, Body soap, Toilet General Key access, Iron, Suit press, Laptop safe, Hardwood or parquet floors, Key card access, Safe, Air conditioning, Smoke Alarm, Heating, Trash cans Media & Technology Satellite channels, TV, Telephone, Flat-screen TV Living Area Sofa, Sitting area Internet Wireless internet View View, Inner courtyard view Kitchen Coffee machine, Electric kettle Services Executive lounge access Bedroom Linens, Childrens' cribs, Wardrobe or closet Accessibility Raised toilet, Upper floors accessible by elevator, Accessible by elevator Room Amenities Sofa bed, Clothes rack, Socket near the bed Exclusive services Free newspapers and magazines in the executive lounge, Complimentary afternoon snacks and drinks in the executive lounge, Private check-in/out in the executive lounge, Complimentary breakfast in the executive lounge, Free gym access