Is this Palacio hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Palacio hotel have a swimming pool?

No, this Palacio hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Palacio hotel?

Best-rates for the Palacio hotel starts from $115 per night with includes Business Services, Guest Services, Entertainment, Child Friendly, Accessibility, Breakfast, Internet, Kitchen, Laundry, Bedding/Linens, TV, Security/Safety, Sports/Activities, Wellness Facilities, Toiletries, Parking, Wheelchair Accessible, Bar, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Palacio hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Palacio hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Palacio hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Palacio hotel?

Based on the information reported by the owner or manager, the Palacio hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Palacio hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hôtel Casón del Tormes by HappyCulture | Hotel in Madrid

| 8.6 (954 Reviews) | 1 Bathroom

Palacio Hotel | Hôtel Casón del Tormes by HappyCulture

Hotel in Palacio, Madrid

Hotel with bars, steps from Gran Via
2 bars/lounges, a coffee shop/cafe, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hôtel Casón del Tormes by HappyCulture offers 63 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Shower

Hair dryer

Private bathroom

Free toiletries

Bedroom

Air conditioning (climate-controlled)

Bed sheets

Desk

Iron/ironing board (on request)

Safe

Free newspapers

Breakfast

Room service available

2 bars/lounges

Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 13 for adults and EUR 13 for children

1 coffee shop/cafe

Refrigerator

Parking

Self parking on site (EUR 25 per night)

Accessibility

Wheelchair-accessible path of travel

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility

Elevator

Activities

Arcade/game room

Entertainment

Premium channels

Flat-screen TV

Satellite channels

General

Meeting rooms

Library

Free newspapers in lobby

Elevator

Front-desk safe

Banquet hall

French

German

Italian

Spanish

English

Russian

Smoke-free property

Guest Services

Laundry facilities

Arcade/game room

Refrigerator

Luggage storage

Concierge services

24-hour front desk

Tour/ticket assistance

Laundry facilities

Dry cleaning service

Daily housekeeping

Multilingual staff

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 50+ Mbps

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18

Check-out

Check-out before 11:00 am contactless check-out available

Child Policy

Children are welcome.

Payment Policy

Fee for buffet breakfast: approximately eur 13 for adults and eur 13 for children self parking fee: eur 25 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts major credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

regina

Aug 26, 2025 12:54:55 AM

Review Score: 8

Summary: Good stay.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Standard Twin Room Room Size: m² 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Standard Double Room Room Size: m² 1 Double Bed	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Superior Double Room Room Size: m² 1 Queen Bed	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Single Room Room Size: 108 square feet m² 1 Twin Bed	General Square meters - 10, Number of living rooms 0, Number of bedrooms - 0, Square feet - 108, No cribs (infant beds), Ping - 3.04, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Triple Room Room Size: 205 square feet m² 3 Twin Beds	General Square feet - 205, Number of living rooms 0, Number of bedrooms - 0, Square meters - 19, Wardrobe or closet, Ping - 5.76, Bed count maximum 3, Free cribs/infant beds, Bed count minimum 3