Is this Puerto de la Cruz hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto de la Cruz hotel?

Check-in time for Puerto de la Cruz hotel starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto de la Cruz hotel have a swimming pool?

Yes, this Puerto de la Cruz hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto de la Cruz hotel?

Best-rates for the Puerto de la Cruz hotel starts from $451 per night with includes Wheelchair Accessible, Business Services, Sports/Activities, Guest Services, Laundry, Pool, Designated Smoking Area, Bedding/Linens, Wellness Facilities, Entertainment, Internet, Kitchen, Air Conditioner, Parking, Balcony/Terrace, Transportation/Shuttle, Spa, Breakfast, Accessibility, Fireplace/Heating, Restaurant, Bar, Child Friendly, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto de la Cruz hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto de la Cruz hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto de la Cruz hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto de la Cruz hotel?

Based on the information reported by the owner or manager, the Puerto de la Cruz hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto de la Cruz hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Botanico & The Oriental Spa Garden | Hotel in Puerto de la Cruz

Name: Hotel Botanico & The Oriental Spa Garden
Address: Puerto de la Cruz, Tenerife, Spain, ES
Price range: Prices for upcoming dates start at $451 per night
Rating: 9.6

| 9.6 (664 Reviews) | 1 Bathroom

Puerto de la Cruz Hotel | Hotel Botanico & The Oriental Spa Garden

Hotel in Puerto de la Cruz

Luxury hotel with 4 restaurants and 3 outdoor pools
4 restaurants, 3 outdoor pools, and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free area shuttle. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down comforters. 55-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Hair dryer

Bathrobes

Toilet paper

Soap

Eco-friendly toiletries

Toothbrush and toothpaste

Towels

Shampoo

Shower

Bedroom

Heating

Bed sheets

Down comforter

Blackout drapes/curtains

Air conditioning (climate-controlled)

Safe

Water-efficient showers only

In-room massage

Energy-saving switches

Iron/ironing board (on request)

Free newspapers

Slippers

Desk

Connecting rooms available

Eco-friendly cleaning products provided

Water-efficient toilets only

Phone

Turndown service

LED light bulbs

Breakfast

24-hour room service

4 restaurants

1 poolside bar and 1 bar

Free buffet breakfast available 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends

Coffee/tea maker

Electric kettle

Free bottled water

Minibar

Espresso maker

Parking

Limited onsite parking

Free valet parking on site

Wheelchair-accessible parking available

Electric car charging station on site

24-hour roundtrip airport shuttle (surcharge)

Limo/town car service

Free area shuttle up to 2 km

Airport shuttle on request

Free self parking on site

Accessibility

Wheelchair-accessible restaurant

Wheelchair-accessible registration desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Accessible airport shuttle

Hardwood flooring in room

Wheelchair-accessible business center

Wheelchair-accessible parking

Activities

Mountain biking

Theme parks

Beach access

Parasailing

Surfing/body boarding

Hiking/biking trails

Golfing

Horse riding

Arcade/game room

Golf driving range

Steam room

Bike parking

Children's pool

Fitness classes

Full-service spa

3 outdoor pools

Fitness center

Tennis

Yoga classes

Bicycle rentals

Sauna

Bike storage

Shopping

Hot tub

Billiards/pool table

Entertainment

Satellite channels

Netflix

Streaming services

55-inch Smart TV

General

Conference space (16162 square feet)

Meeting rooms

Business center

Banquet hall

Library

Elevator

Reception hall

Front-desk safe

French

Russian

Italian

English

Dutch

Portuguese

Spanish

German

100% renewable energy

Annual offsets purchased for at least 10% of carbon footprint

At least 80% lighting from LEDs

Local culture & ecosystem education

TV in lobby

Comprehensive recycling policy

Double-glazed windows

Mosquito nets

Designated smoking areas

Humane treatment of captive wild animals

At least 80% of food locally-sourced

Guest Services

Arcade/game room

Laundry facilities

Children's pool

3 outdoor pools

Babysitting (surcharge)

In-room child care (surcharge)

Supervised childcare (surcharge)

Free area shuttle

Tour/ticket assistance

Laundry facilities

Daily housekeeping

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Hair salon

Turndown service

Golf lessons

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Rooftop terrace

Pool sun loungers

Pool umbrellas

Balcony

Spa

14 treatment rooms

Massage/treatment rooms

Body scrubs

Couples treatment room(s)

Ayurvedic treatments

Massages

Aromatherapy

Facials

Hot tub

Turkish bath/hammam

Sauna

Manicures and pedicures

Spa open daily

Body wraps

Body treatments

Hydrotherapy

Policies

Check-in

Check-in start time: 2 pm; check-in end time: midnight contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Airport shuttle fee: eur 187 per vehicle (one-way, maximum occupancy 4) pet fee: eur 30 per pet, per day plus eur 50 one-time cleaning fee service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 18 lbs per pet) food and water bowls are available pets allowed for an extra charge of eur 30 per pet, per day, plus a one-time cleaning fee of eur 50 pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Reviews

Stephen

Nov 21, 2025 09:06:17 PM

Review Score: 8

Summary: Room was very clean, but they need modernising and it would be 5 star. Staff were all happy and very polite, great service culture

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite, Ocean View (Ambassador), Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Suite (Senator Teide view), Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite, Ocean View (Senator), Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Penthouse (Double), Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite (Queen Sirikit of Thailand), Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Deluxe Teide view, Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Deluxe Double Room, Ocean View, Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Deluxe Garden View, Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Superior Deluxe Teide view, Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Superior Deluxe Ocean View, Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Number of bathrooms - 0, Bed count minimum 1, Bed count maximum 1
Junior Suite, Garden View (Ambassador), Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Presidential Suite (Penthouse), Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Suite (Michael Jackson), Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Suite (Penthouse), Balcony Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Suite, 2 Bedrooms (Penthouse), Balcony Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 2, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1